Refund Policy

Requesting a refund

Email useokapi@gmail.com within 14 days of the charge. Include the account email, product or plan, reason for the request, and Paddle transaction reference from your receipt. You may also use Paddle buyer support.

We generally approve a first-purchase request made within that period. We also correct duplicate or erroneous charges. We may refuse or reduce a discretionary refund where there is fraud, abuse, a previous refund for the same customer, or substantial use inconsistent with a short evaluation.

How requests are assessed

We aim to review a complete request within five business days. Approved full or partial refunds are issued through Paddle to the original payment method. Bank processing time is outside our control; card refunds typically take several working days after issuance.

Subscriptions and cancellation

Canceling stops the next renewal and does not automatically refund the current period. Access continues for the period already paid unless the associated transaction is refunded, disputed, or fraudulent. Renewal refund requests are assessed under the same 14-day request window and may consider use since renewal.

Chargebacks

Please contact us or Paddle buyer support before starting a payment dispute so we can try to resolve the problem. A chargeback is handled by Paddle as merchant of record and may suspend or revoke the associated subscription or self-host license while the transaction is disputed. This does not limit a right you have under applicable law.

Statutory rights

This policy adds to, and does not replace, mandatory consumer rights. Where law gives you a withdrawal, conformity, repair, replacement, price-reduction, or refund right, that law controls. Any legally required consent concerning immediate supply of digital content or services is presented at checkout.

Contact

Refund questions may be sent to useokapi@gmail.com.